Shipping Policy
Most of our products are free of shipping, and the specific shipping costs will be displayed on the checkout page. Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days to the United States, Canada and Australia, 8 to 15 business days to Europe, Latin America and Oceania, 11 to 20 business days to other countries. Please consider any holidays, natural disasters or pandemics may impact delivery times.
For pre-ordered or back-ordered items
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Order Tracking page. Please allow 48 hours for the tracking information to show.
Wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.
Returns
By placing an order on xiji, you are responsible for the cost of return shipping back to xiji. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages
xiji is not responsible for lost or stolen packages for orders that don’t have shipping insurance, this is why we offer a shipping insurance option for $13.95 USD. If you don’t have insurance on your package and your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Order Tracking page. If you have any further questions on how to do this please reach out to our customer support team at [email protected].